07 Say Hello, Wave Goodbye
Greeting doesn’t take much time. Most greetings are just one word or two, and is easily done in just one breath. Some greetings may elicit a smile from the other person, and a few may spark a conversation. Oddly greetings are seemingly fading in our modern world because many of us fail to realize that this civil act is the first step in breaking the ice between strangers and in creating a welcoming environment. Shop owners should uphold this principle when training their shop assistants. Absence of a greeting when a customer walks in cannot be excused…and likewise as customers, give due respect to the manager of the space and round up your peruse with a thank you and a goodbye.